Refund & Cancellation Policy

1. Cancelling before you pay

There is no subscription, no account fee and nothing recurring. You pay once per document or bundle, so there is nothing to cancel unless an order is already in progress.

You may abandon a draft at any point before payment at no cost. Unpaid drafts stay in your account so you can come back to them, and are deleted automatically after 12 months. Ask us at hello@lekkercontracts.com if you want a draft removed sooner.

2. Cancelling after you pay

Documents are generated and delivered the moment payment is confirmed, so an order cannot normally be cancelled after that point. If payment succeeded but the document has not yet been generated or delivered, tell us and we will cancel the order and refund you in full.

Where a bundle is only partly used, see the bundle section below.

3. Our guarantee

If the document you receive does not match the options you selected, tell us within 7 days and we will correct it and re-issue it at no charge, or refund you in full if we cannot.

That guarantee covers generation errors, missing clauses that your answers should have produced, wrong figures carried into the document, and a broken or corrupt PDF.

4. When a refund is available

We refund in full where:

• The document was not generated, or the download failed and we cannot re-issue it.
• The document does not reflect the answers you gave.
• You were charged twice for the same document, or charged for a document you did not order.
• A template turns out to be materially out of date against legislation in force at the date of your purchase.

5. When a refund is not available

Because documents are delivered instantly and are downloadable, we cannot refund a correctly generated document simply because you changed your mind, chose the wrong template, or entered the wrong information.

We also cannot refund on the basis that another party refused to sign, that your circumstances changed, or that an adviser would have drafted it differently. You can see the full clause structure in the locked preview and a watermarked sample before you pay — please use them.

6. Cooling-off rights

Section 44 of the Electronic Communications and Transactions Act 25 of 2002 gives consumers a 7-day cooling-off right for goods and services bought electronically. That right does not apply where the service has been fully performed with the consumer's consent before the end of the period, which is the case once you have unlocked and downloaded your document.

Section 16 of the Consumer Protection Act similarly excludes goods that are made to your specification. Nothing in this policy limits any right you have under either Act that cannot lawfully be excluded.

7. Bundles

A bundle is refunded as a whole where none of the documents in it were generated. Where you have downloaded one document from a bundle and want to cancel the rest, we refund the bundle price less the standard single-document price of the document you kept.

8. How to request a refund

Email hello@lekkercontracts.com with your order reference (shown on the success page and in your dashboard) and a short description of the problem. Attaching the PDF helps.

We acknowledge within 1 business day and resolve within 5 business days. Approved refunds are paid back to the original payment method and typically clear within 5 to 10 business days depending on your bank.

9. Chargebacks

Please contact us before lodging a chargeback with your bank. A chargeback costs us a fee and takes far longer to resolve than an email. If we are at fault, you will get your money back either way.