Delivery & Document Storage Policy

1. What you receive

You receive a completed, signature-ready PDF of the document you generated, together with any extra documentation the document type includes (for example a checklist or a statutory form).

Nothing physical is shipped. There are no delivery, courier or postage charges.

2. How and when it is delivered

Delivery is immediate and happens in three places at once:

• On screen — the payment-received page unlocks the full document and a download button straight after your payment is confirmed.
• By email — a copy of the document, plus private links to any extra documentation, is emailed to the address used at checkout.
• In your account — the document is saved under My Documents so you can download it again at any time.

3. If delivery fails

Payment confirmation from PayFast or Yoco usually reaches us within seconds, but can take a few minutes on a slow network. If the page has not unlocked after 15 minutes, sign in and check My Documents first — the document is normally already there.

If the email does not arrive, check your spam folder, then email hello@lekkercontracts.com with your order reference and we will re-send it. If we cannot deliver a document you paid for, we refund you in full.

4. Delivery to the other parties

You choose who else receives the document. From the payment-received page you can email a copy to one or both parties, or create secure signing links so each party signs their own copy online.

Signing links are private, unique to each party, and expire after 7 days. Extra documentation is only ever sent to you as the buyer, never to an employee, tenant or other counterparty.

5. How long we store your documents

Storage timelines follow our privacy policy and our record-keeping obligations:

• Purchased documents: kept in your account for 5 years after your last purchase, then deleted.
• Unpaid drafts: kept for 12 months from the last time you edited them, then deleted automatically.
• Signature records (who signed, when, and from where): kept for the life of the signed document, because they are what makes the signature provable.
• Download and signing links in emails: expire after 7 days; the document itself stays in your account.

6. Deleting your documents sooner

You can ask us to delete your account and everything in it at any time by emailing hello@lekkercontracts.com. We action deletion within 30 days, apart from records we are legally required to keep, such as tax invoices.

Deletion is permanent. Please download anything you still need before you ask us to delete it.

7. Keeping your own copy

We are a convenience, not an archive. Always keep your own signed copy — download the PDF and store it with your business records as soon as everyone has signed.