Answer a short set of questions and LekkerContracts drafts the service level agreement for you, in South African legal wording, ready to download as a PDF and sign.
What the document includes
- Measurable service levels with credits for breach
- Section 54 CPA quality-of-service warranty
- Clear escalation, suspension and exit provisions
Who needs this document?
- Measurable service levels with credits for breach
- Section 54 CPA quality-of-service warranty
- Clear escalation, suspension and exit provisions
The South African law behind it
- Consumer Protection Act 68 of 2008
- Electronic Communications and Transactions Act 25 of 2002
- Protection of Personal Information Act 4 of 2013
How it works
01. Choose
Pick this document and open the guided generator.
02. Personalise
Answer plain-English questions and watch the draft build.
03. Use
Pay, download the PDF and send secure signing links to each party.
Frequently asked questions
How long does the service level agreement take to complete?
Most people finish in under five minutes. You answer plain-English questions and see the document build as you go.
Can I sign it electronically?
Yes, for most documents. The Electronic Communications and Transactions Act 25 of 2002 recognises ordinary electronic signatures, and we create secure signing links for each party.
Is this legal advice?
No. LekkerContracts provides automated document drafting, not legal advice. For a complex or high-value matter, have an attorney review the final document.
Ready to draft your sla?
Answer a few questions and download a signature-ready PDF. No subscription, no attorney's hourly rate.
LekkerContracts provides automated document drafting, not legal advice. Read the legal disclaimer.